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Partner with Burrow to Foster a Safe Online Community, Provide Proactive Consumer Support and Mitigate Risk. 

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What you can expect with burrow


Mitigate Risks & Safeguard Reputation with Rapid Response.


Extend Your Service Team for Exceptional Customer Support, Anytime.


Amplify Your Social Team, Dominate the Digital Landscape.

Your path to insurance excellence

Position yourself as an industry leader in the evolving insurance sector with proactive crisis management, real-time monitoring, consumer engagement, and sentiment analysis. At The Burrow, we prioritize brand reputation protection through comprehensive monitoring practices.

Our human-led approach, powered by a team of Australian-based community managers and cutting-edge technology, offers access to valuable consumer insights, prompt engagement, real-time issue resolution, and enhanced satisfaction. 

We understand what matters


Crisis and Risk Management

We prioritise the protection of your brand's reputation and the maintenance of customer trust by proactively identifying and addressing compliance issues, potential risks, and emerging trends in real-time.


Real-time Monitoring

Gain peace of mind with our dedicated team of professional community managers operating from our Sydney-based control centre, 24/7. We ensure diligent monitoring and moderation of your social media accounts, serving as your extra pair of eyes and ears.


Consumer Engagement and Support

Ensure your consumers receive prompt and personalized assistance by actively monitoring social media platforms. We help you deliver exceptional consumer experiences, resolve queries, and foster loyalty.


Consumer Sentiment

Stay ahead of the curve by leveraging consumer sentiment insights obtained from our comprehensive monitoring solution. These insights allow you to tailor your products and services, make data-driven business decisions, and create targeted marketing strategies.

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How we do it

Our approach begins by gaining a deep understanding of your business objectives, market trends and industry best practice. Based on this insight, we develop a tailored and best-in-class solution.

Whether you need brand reputation management, crisis response, customer engagement, or compliance support, we develop a customized strategy that suits your business objectives. 

Partner with us, your trusted ally, to unlock a multitude of benefits. Together, we can effectively navigate the digital landscape, safeguard your brand reputation, and elevate your customer experience. 

Contact us today to explore how we can tailor our solutions to meet your institution’s specific needs and goals.

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Case studies

Brands we’ve supported.