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Your Reliable Partner to Provide Service Excellence and Foster a Positive Online Brand Reputation.  

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What you can expect with burrow


Mitigate Risks & Safeguard Reputation with Rapid Response.


Extend Your Service Team for Exceptional Customer Support, Anytime.


Amplify Your Social Team, Dominate the Digital Landscape.

Elevate your customer experience with Burrow as your trusted partner

Our highly skilled Australian-based community managers seamlessly integrate with your social or support team, delivering round-the-clock support from our Sydney-based control centre.

Benefit from our real-time monitoring, scalable operations, and crisis management expertise, all aimed at providing exceptional customer support and driving brand advocacy. Partner with Burrow to enhance your customer support capabilities and achieve greater success. 

We understand what matters


Exceptional Customer Support

Build strong relationships and drive up customer satisfaction by extending your customer support capabilities. Our dedicated team of Australian-based retail community managers engages in social conversations, responds to enquiries, and directs customers to relevant resources and support outlets.


Real-time Monitoring

Stay ahead of the competition by actively monitoring social media conversations and activity in real-time. Gain valuable insights into customer sentiment, concerns, and feedback. Know what your customers are saying about you.


Crisis Management

Our dedicated team of community managers specializes in crisis management, focusing on monitoring and responding to negative reviews and comments. We swiftly escalate critical issues, address concerns, and provide timely resolutions to protect your brand's reputation and maintain customer trust.


Scalability and flexibility

Adapt to changing market dynamics and customer needs with ease. Our solution is designed to scale alongside your business, allowing you to handle increased customer interactions efficiently or seasonal campaigns. We provide flexible options that align with your specific requirements, ensuring a seamless experience for your customers.

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How we do it

We start by gaining a deep understanding of your business goals and objectives. Based on this insight, we develop a customised solution based to prioritise what’s of value to you.

We upskill our team of community managers on consumer engagement practices and moderation guidelines to align seamlessly with your business and implement robust quality measures to ensure service excellence. 


Partner with us, your trusted ally, to unlock a multitude of benefits including valuable consumer insights, effective crisis management, scalable operations, exceptional customer support, and brand advocacy.

Contact us today to explore how we can tailor our solutions to meet your brands specific needs and goals. 

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Case studies

Brands we’ve supported.