Your Reliable Partner to Provide Service Excellence and Foster a Positive Online Brand Reputation.
Mitigate Risks & Safeguard Reputation with Rapid Response.
Extend Your Service Team for Exceptional Customer Support, Anytime.
Amplify Your Social Team, Dominate the Digital Landscape.
Our highly skilled Australian-based community managers seamlessly integrate with your social or support team, delivering round-the-clock support from our Sydney-based control centre.
Benefit from our real-time monitoring, scalable operations, and crisis management expertise, all aimed at providing exceptional customer support and driving brand advocacy. Partner with Burrow to enhance your customer support capabilities and achieve greater success.
Build strong relationships and drive up customer satisfaction by extending your customer support capabilities. Our dedicated team of Australian-based retail community managers engages in social conversations, responds to enquiries, and directs customers to relevant resources and support outlets.
Stay ahead of the competition by actively monitoring social media conversations and activity in real-time. Gain valuable insights into customer sentiment, concerns, and feedback. Know what your customers are saying about you.
Our dedicated team of community managers specializes in crisis management, focusing on monitoring and responding to negative reviews and comments. We swiftly escalate critical issues, address concerns, and provide timely resolutions to protect your brand's reputation and maintain customer trust.
Adapt to changing market dynamics and customer needs with ease. Our solution is designed to scale alongside your business, allowing you to handle increased customer interactions efficiently or seasonal campaigns. We provide flexible options that align with your specific requirements, ensuring a seamless experience for your customers.
We start by gaining a deep understanding of your business goals and objectives. Based on this insight, we develop a customised solution based to prioritise what’s of value to you.
We upskill our team of community managers on consumer engagement practices and moderation guidelines to align seamlessly with your business and implement robust quality measures to ensure service excellence.
Partner with us, your trusted ally, to unlock a multitude of benefits including valuable consumer insights, effective crisis management, scalable operations, exceptional customer support, and brand advocacy.
Contact us today to explore how we can tailor our solutions to meet your brands specific needs and goals.
The Burrow elevated Hartford Hospital’s brand reputation by implementing risk strategies and elevating their patience experience.
Stockland seamlessly integrated with The Burrow to extend their customer support capabilities and cultivate community connections.
With The Burrow, Specsavers is now able to have a deep understanding of consumer sentiment, extend their support capabilities with ease and have peace of mind.
